Refund Policy

At Team Rectitude, we strive to provide high-quality accounting and bookkeeping services. However, we understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the terms under which refunds may be granted.

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1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

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• If a service was not delivered as agreed due to an error on our part.

• If you cancel a service before any work has commenced.

• If there are discrepancies in billing or overcharges.

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2. Non-Refundable Services

Refunds will not be provided for:

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• Services that have already been rendered.

• Change of mind after service commencement.

• Failure to provide required information or cooperation.

 

3. Requesting a Refund
To request a refund, please contact us at finance@teamrectitude.com.au with details of your request, including:

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• The reason for the refund request.

• Relevant documentation or evidence.

• Proof of payment.

 

4. Processing Time

Approved refunds will be processed within 14 business days. Refunds will be issued using the original payment method unless otherwise agreed.

5. Amendments

Team Rectitude reserves the right to modify this Refund Policy at any time. Changes will be effective upon posting on our website. For any refund inquiries, please reach out to us at finance@teamrectitude.com.au.